Dust Bowl servers provide friendly, responsive service to create an exceptional dining experience for all guests.  Each server’s primary objective is to create a marvelous experience for our guests so that they will want to repeatedly return and support the Dust Bowl Brand.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Welcome and greet guest(s). Make all our guests feel comfortable and let them know within 1 minute that you are there to personally take care of them.
• Inform guests of specials and any menu changes.
• Make recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages, and special events. Have basic knowledge of the beer we sell.
• Take food and beverage orders from guests in a timely manner and enter orders in our POS (Point of Sale) system which relays orders to the kitchen and bar. If there are too many modifications, go back to the kitchen and make sure to explain.
• Beverages are expected to be ordered and delivered to guests within four minutes of being seated.
• Perform side work at the start and end of each shift as required by service station assignment.
• Maintain clean service areas
• Monitor and observe guests’ dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Prepare final bill, present check to guests, accept payment, and process payment.
• Completion of specified open and closing duties every shift with closing duty sign-off.
• Maintain clean and organized working area: drink station, side station, floor, and all tables.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the Taproom Managers.
• Assist with scheduled cleaning/sanitation activities in taproom and patio areas.

Competencies

Communication Proficiency

Customer/Client Focus

Performance Management

Organizational Skills

Presentation Skills

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in a professional restaurant environment.  Work indoors/outdoors in varying weather conditions and temperatures.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee is consistently required to walk, balance and stoop, kneel or crouch. The employee must always be able to lift and/or move to 20 pounds and occasionally lift and/or move to 50 pounds. The employee must be able to work consistently in a standing position for long periods of time of up to 8 hours.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Position Type/Expected Hours of Work
Part-time variable-hour regular position with flexibility in hours and scheduled shifts according to the operational business needs. Day, evening, and full open availability on weekends are required as job duties demand.

Travel

This position requires 0% travel.

Required Education and Experience

2 years of Restaurant Serving Experience

Preferred Education and Experience

Advanced Server Training

Cicerone

Eligibility Qualifications

Possess and maintain a current Food Safety Certificate.

Possess and maintain a current Alcohol ServSafe Certificate.

Possess basic knowledge of dining room and service functions and procedures.

Ability to handle money and operate a POS (Point of Sale) system.

Complete Company Harassment Training

Compensation

$16.00 per hr. plus great tips!

Reports to

General Manager and Taproom Manager(s)

Classification

Nonexempt

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

As a Dust Bowl’s Host position, you need to be a five-star greeter and seater. We’re looking for outgoing, friendly individuals who have great communication skills and can make an awesome first impression for Dust Bowl! You will also manage the efficient and timely seating of our guests and answer incoming phone calls.

Work Atmosphere

What’s better than going to work for a cool craft brewery?! Besides the great music selection, wearing jeans to work, and the occasional plus-one four-legged guests, This job operates in an otherwise professional, fast-paced restaurant environment.   Work is indoor/outdoor in varying weather conditions and temperatures.

Essential Job Role

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Warmly and graciously greet all guests immediately upon arrival.
• ID all guests upon arrival with Intellicheck software.
• Explain Dust Bowl’s food truck and beer service being different than any other standard restaurant.
• Professional phone presentation, attending to high volume phone calls and transfers to personnel, and making reservations.
• Accurate handling of cash and credit card payments for retail, take-out, to-go beer, and growler(s)/crowler(s).
• Accommodate special seating requests for guest(s) whenever possible.
• Seat guest(s) based on guest(s) preferences and balancing of customer flow in service stations per SOP training.
• When seating the guest, inform them of their server’s name. Inspect tables for proper presentation, arrangement, and completeness.
• Spot sweep and check the floors, stock baskets, and bathroom cleaning rotations regularly during shift and various end-of-day cleaning duties.
• Relay messages to servers, and Managers as needed.
• Happily, thank guests as they leave and invite them to return to Dust Bowl.
• When there is downtime, you will bus tables, run food/drinks, dry trays, roll silverware, etc.
• Side work, sweeping, cleaning windows, stock baskets, and bathrooms.

Supervisory Responsibility

None! But teamwork is essential. There are a lot of moving parts and roles at the host stand.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

You will be required to walk, balance and stoop, kneel, or crouch. You must always be able to lift and/or move to 20 pounds and occasionally lift and/or move to 50 pounds.  You must be able to work consistently in a standing position and moving position.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Position Type/Expected Hours of Work
This position is a part-time regular employee with flexibility in shift schedules according to the operational business needs. Day, evening, and weekend work are required as job duties demand.

Travel

This position requires 0% travel.

Required Education and Experience

No previous restaurant experience is required.

Additional Eligibility Qualifications

You will need to have basic math skills and the ability to handle money and operate a POS (Point of Sale) system.

Obtain or successfully finish and maintain Dust Bowl’s paid Food Safety Certificate training.

Possess or complete and maintain a Responsible Beverage Service (RBS) Alcohol Certificate.

Complete and maintain Dust Bowl’s paid Harassment Prevention and Workplace Violence Training

Compensation

$16.00 per hour

Reports to

General Manager and Assistant Manager(s)

Classification

Nonexempt

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.